The Seller undertakes to provide the Consumer with Goods without defects, which can be used for the purposes provided for similar types of goods, unless the Consumer was aware of such defects. The seller is responsible for defective Goods under the conditions set forth in the current legislation of the Republic of Poland and Directives of the Council of the European Parliament No. 2011/83/EU dated October 25, 2011 and No. 2019/771EU dated May 20, 2019.
The Seller does not provide a guarantee for the Goods purchased by the Consumer through the Website, however, some Goods have an expiration date.
The Consumer has the right to return the Product to the Seller without explanation within 14 (fourteen) calendar days from the moment of payment for it. In this case, the Consumer has the right to:
- to receive the full amount for the paid Product (if the Product was not used), including for the delivery of the Product to the Consumer;
- to receive money for the paid Goods that were used with a reduction in the refund amount as a result of its use by the Consumer, including for the delivery of the Goods to the Consumer.
The Consumer agrees and understands that the Product can be returned to the Seller in the same way as it was last sent to the Consumer. It is impossible to return the Goods to the Seller's store, branch, office or representative office, etc.
Direct costs for returning the Goods to the Seller (courier services, packaging and returning the Goods to the Seller, etc.) in the case provided for in clause 8.3. Regulations (https://eu.sistersaroma.com/oferta/) are covered by the Consumer at his own expense.
The seller satisfies the demand in accordance with clause 8.3. Regulation (https://eu.sistersaroma.com/oferta/) and reimburses the money to the Consumer, provided that the Consumer returns the Goods and the Seller receives them. Such monetary compensation is carried out after inspection of the Goods and within a reasonable period of time, but not longer than 14 (fourteen) calendar days from the moment the Seller receives the Goods from the Consumer, specified in clause 8.3. Regulations (https://eu.sistersaroma.com/oferta/). The Seller has the right to deny the Consumer the satisfaction of his right provided for in Clause 8.3. Regulation (https://eu.sistersaroma.com/oferta/), if he sent (returned) to the Seller a different Product than the one that was declared before the return.
The Consumer cannot use the right provided for in 8.3. of the Regulation (https://eu.sistersaroma.com/oferta/) in the case:
- The Consumer has agreed that he will receive a defective, used or soon-to-be-expired Product. Usually, Goods of this type are sold at a lower (promotional) price than similar ones only without defects and not in use;
- The product is non-disassembleable, manufactured according to the Consumer's individual order or intended for individual needs;
- Goods that move quickly or have a short shelf life;
- Goods delivered to the Consumer in a sealed package, which cannot be returned after opening the package for reasons of health or hygiene, if the package was opened after the actual delivery to the Consumer;
- use of the Product contrary to the instructions;
- in other cases provided for by the legislation of the Republic of Poland and the law of the European Union.
If the Consumer discovers defects (defects) in the Product, the Consumer has the right to:
- to replace the defective Goods with similar Goods or to reduce the cost of the Goods;
- for returning the Goods to the Seller and refunding the funds to the Consumer;
- to eliminate defects in the Goods.
The Consumer agrees and understands that the Product can be returned to the Seller in the same way as it was last sent to the Consumer. It is impossible to return the Goods to the store, branch, office or representative office of the Seller.
The costs of replacing defective Goods or eliminating defects of the Goods are borne by the Seller.
The seller satisfies the requirement stipulated in clause 8.7.Regulations (https://eu.sistersaroma.com/oferta/) within a reasonable period of time without undue inconvenience to the Consumer. The Seller satisfies the claim and/or reimburses the money to the Consumer specified in Clause 8.7. of the Regulation (https://eu.sistersaroma.com/oferta/), provided that the Consumer returns the Product and the Seller receives it. Such monetary compensation/replacement/elimination of defects of the Goods is carried out after inspection of the Goods and within a reasonable period, but not longer than 14 (fourteen) calendar days from the moment of receipt by the Seller from the Consumer of the Goods specified in clause 8.7. Regulations (https://eu.sistersaroma.com/oferta/). The Seller has the right to deny the Consumer the satisfaction of his right provided for in Clause 8.7. Regulation (https://eu.sistersaroma.com/oferta/), if he sent (returned) to the Seller a different Product than the one that was declared before the return or replacement.
The Seller may refuse to satisfy one of the Consumer's rights, which is provided for in clause 8.7. of the Regulation (https://eu.sistersaroma.com/oferta/), if it is economically impractical to eliminate the defects of the Product, and it is economically feasible to provide the Consumer with a similar Product. The Seller may also refuse to replace a defective Product, if there is no such Product on the Seller's shelves, then the Consumer will be refunded within 14 (fourteen) calendar days from the moment of receipt of the request (requirement) from the Consumer, provided for in Clause 8.7. Regulations (https://eu.sistersaroma.com/oferta/).
To exercise the right specified in clause 8.3. and clause 8.7. According to the Regulations (https://eu.sistersaroma.com/oferta/), the Consumer must apply to the Seller with a corresponding application (request/requirement):
- by writing a letter to the e-mail address: poland@sistersaroma.com
or
-by filling out the product return form: https://eu.sistersaroma.com/return/return.php.
The statement specified in clause 8.11. Regulations (https://eu.sistersaroma.com/oferta/) must necessarily contain:
in the case provided for in clause 8.7. Regulations (https://eu.sistersaroma.com/oferta/):
- last name and first name of the Consumer;
- the Consumer's contact phone number and email address;
- the date of detection of a defect in the Product;
- proof of purchase of the Goods from the Seller;
- a brief summary of the circumstances.
in the case provided for in clause 8.3. Regulations (https://eu.sistersaroma.com/oferta/):
- last name and first name of the Consumer;
- the Consumer's contact phone number and email address;
- proof of purchase of the Goods from the Seller;
- a brief summary of the circumstances.
The Seller is obliged to provide a response to the Consumer's application (request/requirement), which was submitted in accordance with clauses 8.3 and 8.7. Regulations (https://eu.sistersaroma.com/oferta/) within 14 (fourteen) calendar days. If the answer is not provided by the Seller within the above-mentioned period, the request is considered satisfied.
Sister’s Aroma
00-831, Poland, Warsaw, Twarda 44 str.;
КRS: 0000990359;
NIP: 5273017918;
REGON: 523030588.
Warehouse:
Space Logistics Sp.z.o.o.
05-870 Błonie, Pass 20i budynek 15
